Main responsibilities:

• Support with the design and delivery of the country specific IT and Data Annual Operating Plan, including maintenance and management of key IT systems.
• Provide user support in areas like tool adoption, troubleshooting and configurations.
• Provide administrative support for systems, managing user accounts and access.
• Support with the development, documentation, and management of key IT processes.
• Assist with delivery of IT projects, supporting with streamlining & automation of processes to create organisational efficiencies.
• Manage the IT support process in a way that delivers a fast and reliable service to internal staff.
• Support with reducing risks through the application of security controls, monitoring and other risk reduction activities.
• Make recommendations to the country management and the global IT & Data Team for continuous improvement of system architecture.
• Oversee the management of IT equipment, ensuring clear processes for local equipment procurement, inventory management and maintenance are in place.
• Handling of user management and data flow in CommCare or ODK based mobile data collection.
• Handling of relational database in cloud environments specially, PostgreSQL