Pakistan Red Crescent Society - Provincial Head Quarter Sindh
Restoring Family Links Officer (Female)
Posted date 18th January, 2023 Last date to apply 25th January, 2023
Category Community & Social Services
Status Closed


Position Title :                  Restoring Family Links Officer (Female)




Restoring Family Links (RFL)

Reporting to

RFL Manager Sindh

Organization Vision

Saving Lives, Uniting People, and changing minds for healthy, safe, and resilient communities

Organization Mission

The Leading humanitarian organization of Pakistan, Committed to preventing and alleviating human suffering by mobilizing the power of humanity through volunteers.

PRCS Fundamental Principles





Volunteer Service



Position Objectives:

Under the supervision of the RFL Manager Sindh, the position contributes to the implementation of the Restoring family links services; by ensuring individual case management, field follow up, maintaining contact with beneficiaries, organizing referrals to appropriate institutions/organizations. The position would also contribute to coaching and providing support to RFL staff and Volunteers in the field in particular, reminding them on RFL criteria, guidelines and data processing procedures.


Specific Duties, Responsibilities, and Accountabilities:


Under the supervision of RFL Manager Sindh, coordinate and manage the incoming and outgoing flow of individual cases i.e. Tracing requests, Allegations, Red Cross Messages, Salamat, Unaccompanied/Separated children, Family Reunification, etc.


Under the supervision of RFL Manager Sindh, coordinate and manage the caseload linked to detention visits in Sindh; organizing individual forms, transmission of RFL requests and consolidating statistics etc.


Contribute to ensuring individual filing system is in place and files are up to date. Individual files are in a safe and locked cabinet with access only to permitted RFL staff.


Contribute to mobilizing RFL response in the wake of any disaster or, emergency including assessing RFL needs, deployment of RFL volunteers in the field and compiling updates and stats on the services delivered


Contribute to Implementation and monitoring of the program activities as per annual budget and LFM.


Contribute to establishing and updating RFL guidelines, data processing procedures, RFL forms and templates & ensure RFL volunteers have necessary access to them.


Identify train and maintain a pool of volunteers to mobilize for RFL activities including collection and follow up of tracing requests, delivery of Red Cross Message etc.


Ensure follow up of people contacting PRCS for RFL services. Schedule appointments with the requesters or attend those visiting PHQ office to collect appropriate RFL requests as per needs.


Contribute to internal and external reporting on program activities, progress and monitoring including to monthly narrative and financial reports.


Contribute to conducting specific RFL needs assessments & activities in coordination with ICRC and PRC RFL team


Whenever needed, provide support to RFL team during detention or field visits.


Contribute to setting priorities and deadlines, organizing the work, assigning tasks and responsibilities, monitoring results and lessons learnt


Ensure hierarchy is duly and timely informed of the key activities, challenges and/or any operational developments


Ensure that the activities are carried out in line with the allocated budget and within the RFL framework


Keeping accurate records of activities, particularly the hard and soft files of individual cases.  


Timely share the RFL cases follow-ups, reports, minutes of meeting with RFL Manager Sindh.


Participating in the RFL coordination and planning meetings and propose changes for improvements if needed


Contribute to updating stakeholder mapping and ensure MoM of meetings conducted are shared timely.


Contribute to building and maintaining contacts with external stakeholders to promote RFL activities and provide necessary information when needed




Masters/16 years of education in social sciences preferably Psychology, Sociology, Social Work and Anthropology. 




  • Minimum 4 years’ working experience in planning, implementation, monitoring and evaluation. Preference will be given to a person with experience of protection program planning
  • Ability to work in complex situations and capable of managing team work during emergencies
  • Good command of written and spoken English and Urdu


Skills/ Knowledge


  • Good computer skills, inclusive of Office Suite tools (Excel, Word, PowerPoint)
  • Good communication skills


Maximum Age :


Age limit up to 40




Flexibility to travel into the fields for conduct of monitoring & other related tasks.


  • Applicant’s candidature is subject to complete scrutiny/verification of documents & information and it can be canceled at any stage if any discrepancy is found.
  • Only shortlisted candidates would be called for test/interview.
  • No TA/DA will be admissible for appearing in the test/interview.

Apply By:


Interested candidates are required to submit their appli­cations along with CV's clearly mentioning the job title on the envelope within 7 days from the publication of this advertise­ment on the following address. C/o HR Manager, Pakistan Red Crescent, Sindh Branch, Hilal­-e-Ahmer House, main Clifton Road, Karachi, Ph: 021­35306227-29, or E-mail us at: [email protected].