Eligible Qualification & Experience: 14 years of education in Computer Sciences or related disciplines from a recognized institution.

Required Experience: Three (03) years post qualification experience in the relevant field.

Candidate should possess following experience & skills: 

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Must possess excellent communication skills.

Age Requirement: 30 years (Maximum)

Gross Monthly Salary: Rs.69,387/- Including all Perks & Privileges

Staff Grade: SG-2

Positions: 02 on Merit