Save The Children
Accountability Officer (Female)
Save The Children
Posted date 22nd May, 2023 Last date to apply 28th May, 2023
Country Pakistan Locations Sukkur
Category Development Sector
Type Contractual Position 1
Experience 2 years
Status Closed


Level 2: Either the post holder will have access to personal data about children and/or young people as part of their work; therefore a police check  will be required.


  • Ensure visibility of Accountability site standards along with accountability channel details (hotline, SMS, email etc.) at all project sites.
  • Effectively manage complaints received from accountability hot line number and record information in a timely and professional manner while ensuring complete confidentiality in SCI FRM database.
  • Support in sensitizing community members on the Feedback Response Mechanisms and how to use it.
  • Visit service delivery sites and to receive consented feedback from the affected population, particularly from Children.
  • Should be well versed on categories of feedbacks and responses
  • Review and track the closing of complaints by ensuring every complaint is processed and appropriate response is generated and responded to the complainant.
  • Support in identifying complaint and other feedback trends which indicate the area of program improvement.
  • Support in providing reports concerning complaints and other beneficiary feedbacks.
  • Undertake data quality assurance in the areas of operation, identifying sources of errors and inconsistencies and providing feedback that would help in further data improvement.
  • Establish data flow mechanisms on standard tools including data collection, storage, analysis, interpretation and timely feedback to the intended stakeholders in collaboration with line manager and program staff.
  • Support the implementation of the SCI MEAL in Emergencies (MiE) Procedure and MiE System Quality Benchmarks, monitoring system/framework to report activities according to appropriate framework(s).
  • Assist in capturing relevant learning associated with the response learning agenda.
  • Ensure timely submission of workplans and ensure the data entry in all relevant tools
  • Support to MEAL coordinator in review meeting, field visits and other MEAL related activities. 

BEHAVIOURS (Values in Practice)


  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and members accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
  • Creates a managerial environment to lead, enable and maintain our culture of child safeguarding.


  • Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • Future orientated, thinks strategically and on a country wide/global scale


  • Approachable, good listener, easy to talk to
  • Builds and maintains effective relationships with colleagues, Members and external partners and supporters
  • Values diversity and different people’s perspectives, able to work cross-culturally.


  • Develops and encourages new and innovative solutions
  • Cuts away bureaucracy and encourages an entrepreneurial approach


  • honest, encourages openness and transparency, builds trust and confidence displays consistent excellent judgement


  • Bachelor’s degree or in Economics, Statistics, Development Studies, Computer Science or equivalent.
  • Fluency in written and spoken English and Urdu language as well as Pashto/Sindhi language will be preferred. 




  • At least 1-2 years of experience in Accountability/MEAL.
  • One Years preferably in emergency and/or conflict situations.
  • Experience in data collection, data management, and analysis is highly desirable.
  • Good level of computer proficiency and ability to use MS-Office (in particular Excel)
  • Demonstrated report writing skills
  • Language proficiency in Pashto (for KP) and Sindhi (for Sindh), and Balochistan (Pashto and/or Balochi) is mandatory including fluency in Urdu and English language communication.
  • Commitment to Save the Children values

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

 Child Safeguarding:

Creates a managerial environment to lead, enable and maintain our culture of child safeguarding

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

NOTE: As the position advertised is for Emergency response; to fill the position on urgent basis, position might close before due date.


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  2. Requires you to add cover letter.
  3. Resume attachment is required.
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