Windows 2012/2016/2019, as well as common technologies used in a Microsoft environment such as Active Directory, DNS,DHCP, group policies. Additionally, they should be familiar with scripting, VMware vSphere, Azure, WatchGuard or SonicWALL Firewall. Symantec Cloud, VPN, File Server and permissions.

• Provide level one helpdesk support for IT including software, hardware, and network issues
• Troubleshooting software, patch and configuration issues in a Windows 10 environment
• Replacing/upgrading client and server hardware
• Responsible for the provisioning, installation, configuration, operation, and maintenance of Windows based system hardware and software
• Manage Active Directory users and devices
• Manage Office 365 users and configuration
• Define advanced troubleshooting techniques to quickly isolate and resolve reported infrastructure issues, except those requiring advanced Network or Server skills
• Provide IT operations support, which may include collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned and can provide assessment of results and recommendations for improvement
• Assist in the implementation and documentation of best practices in infrastructure maintenance and support
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Integrate company’s systems with corporate’s infrastructure (Microsoft Office 365, Windows 10 upgrade)
• Provide out of the box SharePoint Online functionality and administration with minor custom configuration;
• Administrate Azure Active Directory;
• Analyze user and business productivity requirements and translate these into the appropriate Microsoft 365 Services (e.g., Teams, SharePoint Team Sites, One Drive for Business, etc.);
• Ability to lead, deliver, and champion O365 service adoption projects;
• Work with tenant-level administrators to resolve customer issues;
• Conduct user training for most commonly used O365 productivity services;
• Ensure utilizing best practices during both design and deployment;
• The ideal candidate must be able to clearly communicate technical solutions in a user-friendly, professional manner and troubleshoot problems;
• Strong customer relationship skills and willingness to lead customers through successful challenging project

Skills:

Customer Support OperationsNetwork Management ApplicationsActive Directory ExperienceMicrosoft AzureSonicwall FirewallO365Microsoft