Pathfinder International
Quality of Care Lead (Ongoing Recruitment)
Pathfinder International
Posted date 14th June, 2022 Last date to apply 28th June, 2022
Country Pakistan Locations Islamabad (with travel to provinces of KP, Punjab, and Sindh)
Category Program Management
Status Closed


Job Code and Title:

Senior Program Manager

Alternate Title

Quality of Care Lead



Job Family


Business Unit


Cost Center



Regular Job – Islamabad with travel to provinces of KP, Punjab, and Sindh

Reporting Relationships

Reports to

 Country Director

Job Purpose

Pathfinder Overview

Pathfinder International is a global leader in sexual and reproductive health. We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to family planning, advocate for sound reproductive health policies, and, through all of our

work, improve the rights and lives of the people we serve.

Project Background and Objectives

Delivering Accelerated Family Planning in Pakistan (DAFPAK) programme aims to expand access to quality family planning (FP) services in the public and private sectors. Funded by the UK’s Foreign, Commonwealth & Development Office (FCDO), this initiative has four components, which are implemented by different consortia/partners as described below:

  1. Component 1: Behaviour Change Communication (BCC) implemented by M&C Saatchi
  2. Component 2(a): Private Sector Service Delivery implemented by PSI, MSI and DKT
  3. Component 2(b): Public Sector Service Delivery (PSSD) implemented by Palladium and its partners
  4. Component 3: Enabling Environment - Advocacy and Policy Development led by UNFPA
  5. Component 4: Audits, Third Party Validation, Monitoring and Research led by Integrity

The DAFPAK component 2(b) (i.e., PSSD) started in August 2019. As a result of COVID-19 pandemic, PSSD activities were scaled down during the FYs 20/21 and 21/22. Recently, the DAFPAK PSSD has received a no-cost extension and will implement its interventions in accordance with the revised scope of work. The project will now continue till June 2024.

Building on our previous work, Palladium, and its consortium partner (Pathfinder International) will engage with the provincial and district-level governments in pursuit of four outputs:

  1. Output 1: Improve FP coordination for the implementation of Result-Based Management Frameworks and CCI recommendation at provincial levels
  2. Output 2: Strengthen procurement and distribution of contraceptive commodities to the last mile
  3. Output 3: Bolster FP data systems and build a culture of data demand and evidence use for decision- making
  4. Output 4: Improve access to, and quality of, FP services

Palladium and its consortium partner will strengthen FP service provision in the public sector across 20 districts in three provinces of Punjab (6), Sindh (10) and KP (4). For the delivery of its objectives, DAFPAK PSSD will establish provincial teams comprising of Team Leads and team members supporting M&E, Quality of Care, Coordination, and Ops in each province. The project will also maintain a lean and agile TA support at Islamabad level to strengthen alignment across provincial activities and support federal and provincial collaboration.

Assignment Background

This position provides technical input on quality of care and leads the district quality of care team, ensuring implementation of output 4 of the PSSD workplan. Provides technical leadership to the project under quality of care. With capacity building and developing as a guiding principle, engages closely with government and/or local NGOs on the design, management, and monitoring of quality-of-care activities in the districts and at the province. Assesses technical and training needs, reviews and adapts training materials, and contributes to scaling up successful experiences in implementing best practices in clinical and community settings that lead to increased use of family planning services. Partners with other technical advisors to enable policy, research and programs that benefit women and female children. Works to successfully execute the duties of the DAFPAK


Key Performance Areas

Major Activities / Responsibilities


Strategic Leadership

-        Provides strategic technical leadership and expertise to project sites on the implementation of high quality SRHR and Quality of Care at community levels.

-        Responsible for aligning and integrating project strategies and activities with existing systems,

-        Leads in the development of or providing technical assistance in the global and country-specific approaches, tools and materials supporting tailored approaches for intended populations in FPRH quality of care programs.

-        Coordinates with Provincial Leads and update them of their activities, especially those that need provincial support

-        Actively participate in National Steering Committee and Technical Advisory Group meetings at Sindh, Punjab and KP



Technical Assistance

-        Builds on existing tools and develops or adapts innovative approaches to ensure the efficiency, acceptability, and impact of FPRH products and services.

-        Work with provincial and national stakeholders to identify and nominate members of technical group from departments of health and population welfare of Sindh, Punjab and KP.

-        Work with the nominated technical leads op develop one-day refresher training module on comprehensive FP services and counselling for HCP and LHWs.



-        Works with Provincial Leads for endorsement of the one-day refresher training module.

-        Develop, and have endorsed the supportive supervision model for district trainers by nominated technical leads.

-        Design and finalize the ToRs and evaluation process for district based Technical Coordination Committee

-        Provides technical assistance to the project, local partners, and other agencies to assess needs and develop FPRH and quality of care standards and guidance.

-        Support provincial and district governments to provide FPRH and quality of care services that are responsive to the needs of intended populations.

-        Building capacities of government health/FP facility staff on integration of services, improving clinical quality, and expanding the range of contraceptives offered.



Capacity Strengthening

-        Health Care Providers (HCPs) and LHWs.

-          Develop strategy and materials for “needs assessment” of HCPs and LHWs.

-          In consultation with provincial DoH, PWD & RMNCH, draft a training plan with curriculum for master trainers for HCPs and a ToT for LHS.

-          Also develop a training plan with training materials and curriculum for cascade training by master trainers of health care providers and similar training plan for LHWs.

-          Develop a supportive supervision model / approach in consultation with provincial and district stakeholders from DoH, PWD & RMNCH.

-        Develop ToR for district based “Technical Review Committees”. Develop reporting templates for MoVs and other documentation.

-        Training / orientation of District Quality Officers (DQOs) on training methodology and follow-ups.

-        In coordination with DQO conduct ToTs for HCP and LHWs.

-        Monitor and participate in cascade trainings.

-        Review and finalize all MoVs from DQO and submit them to DC.


Work in Collaboration with the Pathfinder

Pakistan Team

- Collaborate with Pathfinder Pakistan Team in execution of project complete deliverables for the DAFPAK, which includes direct technical support to the project outcomes.


Inter         Provincial Travel:

Visit other project districts and travel to provincial capital, on an agreed frequency, for better provincial and district liaison and coordination



-     Visit other project districts and travel to provincial capital, on an agreed frequency, for better provincial and district liaison and coordination.



Data Management

-        Will ensure data is made available with the district teams on agreed time frames and is then processed and shared with Provincial Leads.

-        Should be able to analyse the data in real time for performance management of the province and districts.



-     Will monitor cascade training and supportive supervision implementation



  • Randomly visit assigned facilities for direct observation of quality assurance processes implementation at the health facility level.




-            Ensure that district quality officers collect the required data from the health facilities and send it to M&E Coordinators on time.

-            Monitor facility progress on action plans and assist quality officers in organizing the facility data for FP services

-            Ensure that all verification for each activity are received and vetted on agreed timelines

-            Prepare monthly, quarterly and annual report to capture the major events of the program

-            Capture Success stories


Minimum Education and Work Experience:

  • Lady Doctor registered with the PMDC/Pakistan
  • 10 years’ experience in working in international development, preferably in implementing programs in developing countries seeking to empower women and female children
  • 5 years’ international non-profit experience
  • Three to five years of clinical experience and familiarity in Family Planning/Maternal and Child Health
  • Experience and familiarity with Quality improvement processes.
  • Experience of training/coaching and familiarity with competency-based training approaches preferred.
  • Technical and clinical skills in the following areas – Family Planning, Public Health
  • Familiar and experience of Specific Public Health System: Foundational knowledge of public health systems.
  • Sexual and Reproductive Health and Rights Services: Foundational knowledge of family planning and reproductive health principles, practices and services of assigned program or project, including program or project strategies and indicators.
  • PC Applications: Foundational knowledge of database and internet applications.
  • The candidate must have the ability to work in a fast-paced environment with an ability to adhere to strict deadlines. Must be able to work independently and respond to queries in a timely manner.
  • Proven ability to write and speak English language.

Preferred Education and Work Experience:

  • Prefer: Master’s degree in related field, such as Master’s in Public Health
  • Prefer: Experience with International Donor Agencies
  • Training Design, Development and Delivery: Foundational knowledge of curriculum design and development. Ability to deliver training to diverse groups.
  • Females with familiarity with context would be preferred.


Minimally Required Job-Specific Competencies:

  • Country Specific Public Health System: Advanced knowledge of the countries’ public health systems.
  • Sexual and Reproductive Health and Rights: Deep knowledge of family planning and reproductive

health principles, practices and services of programs, including program strategies and indicators, and the latest professional developments in SRHR and ISS Delivery. Proven skills in designing, implementing, monitoring, and evaluating development and intervention activities, preferably with DFID, USAID, WHO, UN Agencies or other donor organizations working in the health sector.

  • Program Operations and Development: Mastery of skills in implementing and    managing similar program operations in the developing world, including advocacy.
  • Proposal Development: Mastery of skills in proposal development from concept to full proposal, resource mobilization, and proven ability to raise substantial research/development funds.
  • Leadership: Mastery of skills as a leader in health and health service delivery strengthening in developing countries and proven ability in developing strategic plans.
  • Program and Project Planning and Management: Deep skills in program and project management and planning to fulfill performance objectives, including the timely implementation and reporting of donor-funded program activities.
  • Operations   and Financial Management: Deep knowledge of operations and     financial management in developing countries.
  • Change Leadership: Ability to demonstrate a high degree of flexibility in managing change across a broad group of stakeholders in an inclusive manner.
  • Presentation Skills: Proven ability to make presentations on results and products to small and large groups.
  • Community Relations: Mastery of skills in facilitating work relationships between partners, government officials, and communities.

Minimally Required Organizational Competencies:

  • Software Applications: Advanced knowledge of MS Excel, PowerPoint, Word and Outlook.
  • Languages: Proven writing and speaking skills using local languages and English language.
  • Communication and Influencing Skills: Proven ability to influence others through diplomacy and proven oral and written communication skills.
  • Passion for Sexual and Reproductive Health and Rights: Commitment to family planning, reproductive health services, gender, maternal, child health services, and eradication of harmful traditional practices.
  • Self-Management and Teamwork: Ability to work independently or as a member of the team, ability to be detailed-oriented, and ability to manage stress effectively in a fast-paced environment.
  • Matrix Management: Ability to thrive in a matrix organization.
  • Confidentiality: Ability to maintain confidentiality on work related matters

Other Information:

  • Travel required (40% or less)
  • Uses cellular and office phone, laptop or desktop computer

Other Information:

* This job description format focuses on the main duties of the position and is not intended to list every potential task or assignment.

Duties can and will change to meet the changing priorities of the department and organization.

Pathfinder is committed to the safeguarding and protection of the people we serve and our staff. We have zero tolerance for any type of behavior that inflicts harm on children, young people, adults, our staff and partners including sexual abuse, harassment, bullying, and exploitation. We do everything possible to ensure that we recruit only those who are suitable to work with for us and expect that everyone we hire

will abide by our safeguarding and related policies and will report any suspected or known violations. This job is subject to a range of vetting checks as legally permitted in the country where they are being hired.

By submitting an application, the job applicant acknowledges they understand our intent to verify suitability to work with us.


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Program Manager (PM) Pakistan

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