Main Responsibilities & Tasks: 

• Extend support and facilitation to Project Lead to achieve the project’s set outcomes/deliverables.
• Manage and conduct training orientation sessions and develop its materials including training schedule and work plan.
• Implement the training as per set norms & standards of the organization.
• Monitor and manage the training of staff & volunteers to produce desired results and make efforts to develop a professional pool of visiting instructors and volunteers.
• Keep and maintain the relevant records including attendance of trainees, trainers, visit reports, trainee’s documents, stipend records, results of internal and external exams reports.
• Review, understand and ensure the proper implementation of the set policies, procedures, rules of business and standards for the smooth management of Hospitality & Tourism Management Skills Training Program of the organization and partners.
• Conduct regular meetings with trainers and project staff to review progress, develop action plans and manage follow-ups.
• Develop weekly and monthly work plans along with break-up of course content as per approved training schedule/scheme.
• Coordinate and manage parents/guardian, trainers and trainees’ day to day affairs at training center.
• Develop questionnaires/forms and format for regular data collection aimed at efficient monitoring and effective implementation of projects in coordination with project coordinator.
• Maintain/update office files & necessary resource material and documentation following the organization’s established standard procedures.
• Assure timely reporting (weekly, monthly, quarterly and annual – both qualitative & quantitative & need based)
• Facilitate M & E and Third-Party Monitoring teams and ensure the provision of relevant records.
• Ensure the timely compliance of observation and take remedial measures to improve the quality of services.
• Ensure timely registration of trainees with the relevant examination/certification agency.
• Complete the trainee’s record pertaining to their registration and certification with certification agencies.
• Develop and share success stories and case studies to the project Lead for review and further dissemination.
• Report the untoward incident to senior management for immediate action.
• Any other tasks given from time to time.

Professional Experience and Competencies:

• Master’s degree in hospitality & Tourism management/social sciences
• Minimum 5 years of relevant experience in NGO or a reputed training institute in hospitality
• Good communication skills, problem solving skills, community mobilization skills and sound IT skills are essential.