General Position Summary:

The Senior Operations Officer - Quetta will be responsible for the Operational efficiency, compliance of organization with its field districts – ensuring an adherence to in-country policies are established and functioning. The Senior Operations Officer will directly manage, support team members, and provide technical assistance to field team members, including monitoring visits, trainings, and audits to the standard procedures of organization. 

A heavy emphasis is placed on the manipulation of operational functions that includes Administration, Logistics; (Procurement, Asset Management, Fleet Management, Warehouse), and provide training / orientation to the team members so that they could effectively perform their respective support functions to provide timely and efficient support to program activities with compliance to organization and donor regulations.

Essential Job Function:

1. Provide program full operational support, coordination in programmatic activities designed to meet program objectives.
2. Possess a clear understanding of organization's policies and procedures making sure that all Operational responsibilities are conducted in accordance with these policies and procedures.
3. Develop and manage the systems in office, for full integration with organization's systems.

 

Field Staff Coordination:

1. Ensure the application of standard procedures of organizations in the field districts.
2. Make sure that the monthly programmatic activities in project implementation districts are adhering with our practices and provide continuous support to field team members in terms of Operations.

Program Coordination:

1. Execute operational orientation of new team members in Quetta as well as in field districts; participate in monthly and annual program planning.
2. Participate in routine meetings with program team members and provide them operational support.
3. Sharing of PR Master List with Country Office on monthly basis.

Finance Coordination:

1. Work with Finance and program departments on planning and managing operational budget. Ensure necessary reports are provided to finance for financial planning and allocation activities.
2. Sharing of Operations related documents with Finance department on required basis.

Staff Management:

1. Overall management of the support team members of organization. Conduct orientation sessions for support team members and supervise them closely to ensure that they are professionally trained and capable of fulfilling organization's objectives.

HR Activities:

1. Provide support in HR practices such as, performance management reviews, evaluation, and timesheets.
2. Provide support in hiring interviews, fulfilling organization's standard procedure at Quetta office, and whenever requested by the Country Office.
3. Ensure adherence of national team members policies by team members, advise colleagues in policy-related issues, orientation to newly hired team members.

Security:

1. As being operations lead, provide support in managing security for Quetta office and its field districts. Robust coordination with field team members as well as Quetta team members travelling to field districts.
2. Close coordination with Security Officer and Logistics Officer Fleet.
3. Supervise administratively Transport department.

Operational Support:

The Senior Operations Officer-Quetta will be responsible for the management of all administration and logistics functions and is responsible for the full and proper implementation of organizations systems of management, compliance, and control with regard to the following disciplines:

 

1. A.    Administration

Disciplines covered under administration are:

• Office Premises and Guesthouse
• Facilities and events Management
• Property and Assets Management
• Information Technology
• Communications
• HR (as defined in this PD)

 

B. Logistics

Disciplines covered under logistics are:

• Procurement
• Fleet Management
• Commodity management
• Asset Management

 

1. Provide the support to procurement supervisor in completion of “PR Master List” and their sharing with Manager Operations at Country Office on monthly basis.
2. Administration of Warehouse using organization's standard practice.
3. Manipulation of programmatic commodities using organization's standard policies and procedures.
4. Maintain confidentiality of all national team members personnel issues including disciplinary procedures and contracts.
5. Maintain and monitor all communication systems and electronic equipment. This will involve management of standard operating procedures, maintenance of equipment, and enforcement of established protocols with organization's team members.
6. Conduct himself/herself both professionally and personally in such a manner as to bring credit to organization and to not jeopardize its humanitarian mission.
7. Other duties as assigned by the supervisor.

SAFEGUARDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other option

Supervisory Responsibility:

Procurement Supervisor, Logistics Officer - Fleet, Warehouse Officer, Admin Officer, Drivers, Cook, cleaners.

Accountability

• Reports Directly to:  Team Leader - South

• Works Directly with: Program, Finance teams, Operations team, HR team and Field teams

 Knowledge and Experience

MBA or equal degree in an equivalent field with minimum of five years’ field experience in administrative and operational support functions with a humanitarian non-governmental organization including. Experience in setting up and managing administration systems. Experience in procurement, logistics and administration management. Experience of working in emergencies / humanitarian assistance at field level. Excellent writing and communications skills. Excellent negotiation, representation, skills, and the ability to work comfortably with an ethnically diverse team. Effective verbal and written communication, organizational, prioritization and computer skills in Microsoft Office applications. Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members. Proven ability to solve problems independently without direct supervision. Knowledge of local language desirable. Knowledge of organization's systems and procedures (particularly organization's PALM systems) highly desirable.

 Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

 

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline

([email protected])

“Mercy Corps collects your personal data for the purposes of managing Mercy Corps recruitment related activities as well as for organizational planning purposes globally. Consequently, Mercy Corps may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

 

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside of the EU. All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given.

 

Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.

NOTE:

• Applicant Attestation: "By applying for this position, I attest that I have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding or human trafficking policy and that I have never been disciplined for violating an employer’s code of conduct"
• Only shortlisted candidates will be called for an interview.
• The management reserves the right to accept or reject any or all CV(s) without assigning any reason.

WE are an equal employment opportunity employer and females are strongly encouraged to apply.