Job Title:

Quality Assurance Coordinator (Short-Term Employee)

Job Duration

Six Months

Business Unit

Program

Country(s) Supporting

Peshawar - Pakistan

Reporting Relationships

Reports to

Program Manager, Qadam Ba Qadam-BMGF

Provincial DHIS Focal Person, Department of Health Khyber Pakhtunkhwa (KP)

Pathfinder Overview

Pathfinder International is a global leader in sexual and reproductive health. We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to family planning, advocate for sound reproductive health policies, and, through all of our work, improve the rights and lives of the people we serve.

Project Overview

Pathfinder Pakistan with support from the Bill & Melinda Gates Foundation (BMGF) is providing technical assistance (TA) to the federal and provincial governments of Pakistan including Sindh, Punjab, Khyber Pakhtunkhwa, and Balochistan, and providing support to key health system strengthening partners such as World Bank, Population Council, and Acasus in scaling up of Postpartum Family Planning (PPFP) and Postabortion Family Planning (PAFP) within the investment case (IC) execution and National Health Support Project (NHSP) design and implementation.

Through this initiative and based on the successes and learnings from Pathfinder’s Naya Qadam project, Pathfinder will support the integration and institutionalization of PPFP and PAFP in the overall provincial health systems, strengthening health system through building technical capacity of federal and provincial governments to implement results-based management framework, gender response social and behavior change communication (SBCC) strategies, enabling policy environment, and strengthen health information system strengthening to improve and better use of PPFP and PAFP data for decision making.

Under this project, a total of four high-level outcomes and thirteen outputs will be achieved. The federal government and provincial Health Department and Population Welfare Department would be key partners, while Pathfinder will also collaborate and coordinate with World Bank, Population Council, and Acasus.

Job Purpose

This position supports Pathfinder's commitment to Health System Strengthening in the province of KP, with a specific emphasis on Postpartum Family Planning (PPFP) and Post Abortion Family Planning (PAFP). Pathfinder is collaborating with the Departments of Health KP to initiate Quality Assurance measures on Family Planning (FP) and Maternal, Neonatal, and Child Health (MNCH) services, with a focus on PPFP and PAFP. This initiative includes conducting quality checks and providing supportive supervision through PPFP and PAFP services and indicators via DHIS2 at public sector health facilities in the province. The objective is to assist the BMGF funded Qadam Ba Qadam project in achieving its goal of institutionalizing PPFP and PAFP indicators in DHIS at public sector health facilities. The Short-term Quality Assurance Coordinator will closely collaborate with Maternal and Child Health (MCH)/ Reproductive Health (RH) department, Reproductive, Maternal, Newborn, and Child Health (RMNCH) department, DHIS Cell, and District Surveillance Officers across DHIS2 intervention districts of KP. Their role involves introducing and implementing QA framework through quality of care measures in FP, PPFP, and PAFP services, as well as documenting and disseminating best practices and lessons learned regarding PPFP and PAFP services at the district level in the province. Responsibilities include preparing and cleansing client exit interviews, conducting supportive supervision, implementing Quality Assurance checklists, collecting and analyzing data, applying statistical techniques for insights, effectively visualizing data, and producing reports and dashboards to communicate findings.

Key Performance Areas

Major Activities / Responsibilities

Percentage Worked

Strategic Leadership:

Provide in-depth analysis,

Perform in-depth analysis and exploration of improved FP/ RH service delivery and data using statistical techniques to derive insights.  Generate reports, and prepares policy briefs for provincial managers to take evidence-based decisions.

Work closely with DoH, District Health Officers and health facility staff to provide feedback on quality FP/ RH/ PPFP/ PAFP information and services, client satisfaction, the quality of data, identify gaps service delivery and data reporting, identify training needs, and conduct training and capacity building, where needed.  

25%

Technical Assistance

Work closely with the Departments of Health KP to initiate Quality Assurance measures on FP/MNCH services, focusing on PPFP and PAFP.

Support the institutionalization of PPFP and PAFP indicators in DHIS2 at public sector health facilities in the province, in alignment with the objectives of the BMGF funded Qadam Ba Qadam project.

20%

Monitoring, Evaluation, and Learning Plans:

Collaborate with Maternal and Child Health (MCH), Reproductive Health (RH), Reproductive, Maternal, Newborn, and Child Health (RMNCH), DHIS Cell, and District Surveillance Officers to introduce and implement quality of care measures in FP, PPFP, and PAFP services.

Conduct quality checks and provide supportive supervision through PPFP and PAFP indicators via DHIS2 at public sector health facilities.

Prepare and cleanse client exit interviews, implement Quality Assurance checklists, and collect data for analysis.

Perform in-depth analysis and exploration of data using statistical techniques to derive insights.

Analyze and visualize data effectively and create reports and dashboards to communicate findings.

25%

Managing Reports Document and disseminate best practices and lessons learned

Document and disseminate best practices and lessons learned regarding PPFP and PAFP services at the district level in the province.

Preparation presentations and facilitate meetings on the behalf of DoH KP (where needed)

Develops and presents timely technical, and operations reports and updates on the project’s progress and difficulties. Documents project achievements for communications materials such as annual reports, brochures, and website updates.

20%

Contracts:

Contracts with and manages coordination with the different public as well as private stakeholders, working on similar tasks to avoid duplication and keep all of the partners informed in this regard.

5%

Security Standards and Guidelines

Ensures that appropriate security standards, guidelines, and procedures are established, maintained, updated regularly, and adhered to by the staff in all project offices in compliance with DoH and donor rules & regulations.

5%

Education and Work Experience:

• An advanced university degree (MBBS or higher) or any other relevant subject will be preferred.
• Relevant professional experience in service delivery/ health/ and information management systems will be preferred.
• At least 5-7 years of prior experience in health service delivery and analysis through different checklists, especially those used in public health and by Departments of Health & Population Welfare.   
• Ability to demonstrate a high degree of flexibility in managing change across a broad group of stakeholders in an inclusive manner; knowledge of Pakistan’s public health systems, especially the Health Management Information Systems of the Department of Health and knowledge of the political, social, economic, and cultural context of the province.
• Well-versed in family planning and reproductive health principles, practices, and services of programs, including program strategies and indicators, and the latest professional developments in SRHR, including special challenges and measurement issues faced in the developing world.

Preferred Education and Work Experience:

• Experience with multi-donor-funded complex projects
• Experience of working with government, especially Departments of Health & Population Welfare.
• Experience working on Service delivery, QoC DHIS, or other DoH & PWD systems that aid in understanding program context, field realities, and technical needs
• Passion for Sexual and Reproductive Health and Rights: Commitment to family planning, reproductive health services, gender, maternal, and child health services, and eradication of harmful traditional practices.

Minimally Required Job-Specific and Organizational Competencies

• Advanced oral and written communication skills using different forms of media. Ability to translate complex concepts to individuals at all levels.
• Knowledge of English and local languages will be an asset
• Ability to speak across a range of technical issues within an individual’s area of expertise.
• Ability to contribute to project resources such as donor reports, technical briefs, and research
• Advanced ability of organizational and planning skills, meeting deadlines and multitasking
• Sexual and Reproductive Health and Rights Services: Foundational knowledge of family planning and reproductive health principles, practices, and services of programs, including program strategies and indicators.
• Self-Management and Teamwork: Ability to work independently or as a team member, be detail-oriented, and manage stress effectively in a fast-paced environment.
• Presentation Skills: Proven ability to make presentations on results and products to small and large groups
• Matrix Management: Ability to thrive in a matrix organization.
• Confidentiality: Ability to maintain confidentiality on work-related matters

Other Information:

• Travel required (30% or less)
• Uses cellular and office phone, laptop or desktop computer
• This job description format focuses on the main duties of the position and is not intended to list every potential task or assignment.
• Duties can and will change to meet the changing priorities of the department and organization.