WaterAid Pakistan - Behaviour Change Capacity Development Project
Deputy Team Leader - Behaviour Change and Capacity Development
Posted date 28th May, 2024 Last date to apply 17th June, 2024
Country Pakistan Locations Lahore
Category Media and Communication
Status Closed

WaterAid is an international not-for-profit, determined to make clean water, decent toilets and good hygiene normal for everyone, everywhere within a generation. Our strategy seeks to accelerate progress towards our vision of the future.

Since we started in 1981, we’ve remained resolutely focused on tackling these three essentials that transform people’s lives. Without all three, people can’t live dignified, healthy lives. With all three, they can unlock their potential, break free from poverty, and change their lives for good. Children grow up healthy and strong, women and men get to earn a living, and whole communities start to thrive.

The Government of Punjab through the Government of Islamic Republic of Pakistan has received financing from the World Bank towards the cost of “Punjab Rural Sustainable Water Supply and Sanitation Project” with an aim to provide equitable and sustainable access to safely managed water and sanitation and reduce child stunting in 2,000 revenue villages of Punjab located in 16 tehsils of 16 different districts of the province. To achieve this objective, the Government of Punjab has established the “Punjab Rural Municipal Services Company” (PRMSC) as a Company under section 42 of the Companies Act, 2017. The Company has been placed under the Punjab Local Government and Community Development (LG&CD) Department, Government of Punjab.

The Project components include: (a) Water Supply and Sanitation Infrastructure Development (b) Behaviour Change and Capacity Development (c) Service Delivery Improvement (d) Project Management and Monitoring.

PRMSC is currently in the process of awarding the contract for the Behaviour Change and Capacity Development component. The overall objectives of the 24-month assignment, as drawn from the TORs of the assignment include:

  1. identify the current behavioural practices and its determinants in a specified culture, area, religion, income, and race and propose short-term and long-term solutions toward achieving total WASH targets.
  2. Develop BCC Strategy and Capacity Development Plan.
  3. Implement BCC Strategy and Capacity Building Plan in 200 Villages.

Implementation of the assignment will be undertaken in two phases, with an end-goal to achieve health protective behaviour change and build community capacity to support WSS service delivery. The phases are:

  1. Develop an overall strategy for 2,000 revenue villages in the project area and develop the basic material for achieving the overall objectives of the programme.
  2. Implement the devised strategy in 200 pilot revenue villages, using the material developed for the purpose.

WaterAid as lead has formed  a consortium with Strengthening Participatory Organisations (SPO) and M&C Saatchi to implement this project as a  Joint Venture.  

The current job description is for a BCC Specialist (Deputy Team Leader) to provide technical assistance to the Team Leader in achieving the objectives of the project. The post holder will also deputize for the Team Leader.

Job Purpose:

The BCC Specialist (Deputy Team Leader) is responsible for supporting the Team Leader in the quality delivery of the Behaviour Change and Capacity Development project, as per the requirements of the donor agreement.

Key working relationships:

Internal: Team Leader BCC Project, Team Leader Tariff Study, WAP Technical Advisors, technical advisors WAUK and South Asia Region Team, WAP Admin and security, finance, POD staff.

External: CEO PRMSC, relevant staff from PRMSC, World Bank staff and relevant officials from the LG&CD, PHED, etc.

The BCC Specialist (Deputy Team Leader) will be responsible for the timely completion of the following deliverables (these may change once the contract with the client is signed):

  1. Provide oversight and technical direction to the project components, including technical assistance for the inception, research, design and implementation of the BCC project.
  2. Support the Team Leader in the design of a participatory inception process and development of an Inception Report, that proposes a realistic methodology and timeline for completion of the assignment.
  3. Identify knowledge and evidence gaps and lead the Formative Research process, ensuring quality and relevance and ensuring that the research outcomes guide the BCC strategy, intervention design and its implementation. This also includes quality control and analysis of the FR
  4. Lead and/or oversee the creative process to design the BCC strategy, tools and intervention / package materials for the project, targeting multiple behaviours and working with multi-disciplinary team including partners.
  5. Support project objectives through developing the BCC strategy, and BCC intervention package especially related to 13 agreed behaviours also taking into the account gender sensitivity, inclusiveness, value chains/market systems, and community management.
  6. Lead the capacity building component of the project, ensuring quality, and timely development of the capacity building plan, its execution and impact assessment and revisions based on learning.
  7. Quality control and ensure regular review of the BCC strategy, plans, approaches, materials and tools so as to ensure their relevance and effectiveness.
  8. Ensure that all project deliverables are finalized in a timely and quality manner and  that client and other stakeholders’ feedback is incorporated.
  9.  Ensuring that the relevant partners are included in key processes and that partners deliver as per their agreed plans and quality and that they are compliant with WaterAid and/or the client’s compliance requirements.

10. Ensure that effective monitoring and impact assessment processes and systems are in place, including but not limited to data collection and analysis plus reporting.

11. Regular communication and liaison with PRMSC staff at different levels, plus with LG&RD, PHED and other relevant government departments.

12. Collaborate with country, regional and global technical teams to develop a consistent understanding and application of a behaviour centred design approach, systems strengthening approach to hygiene behaviour change programming, and in applying relevant guidance, standards, learning, and other important considerations to their specific context at all stages of the assignment.

13. Support the Team Leader in the effective and efficient budget and personnel management, as per WaterAid and client contractual requirements.

14. Support the Team Leader in the narrative reporting to the client, plus internally within WaterAid.

15. Keep WaterAid Pakistan fully informed and involved in the execution of this contract through regular communication and interaction.

16. Represent WaterAid in strategic collaborations and ensure WaterAid is benefitting from the knowledge shared by other organisations.

17. Identify and support documentation, promote learning and utilize best practices to inform the adoption of effective BCC strategies, frameworks, tools, materials for WaterAid’s and interventions of local level BCC.

18. Support the Team Leader in the Development of a final report for WaterAid, outlining the process, key learnings, and recommendations for designing and implementing such projects in the future.

19. Any other tasks assigned by the line manager.






  • At least a Master’s Degree in behavioral sciences, public health, social sciences or a related field




  • 15 years of experience in Behaviour Change Communications and public health programmes in a variety of contexts.
  • Proven experience and understanding of behaviour change issues in Pakistan.
  • Proven experience of working in large, complex BCC programmes.
  • Proven experience of working on consortia projects.
  • Proven experiences and or understanding on working in research / monitoring / evaluation.
  • Substantial experience in facilitating, training and capacity development on approaches widely applied in the sector.



Knowledge & skills

  • Solid knowledge on behaviour change approaches, hygiene products, technology, social, environmental, institutional, social and financial issues related to the hygiene behaviour change.
  • Excellent understanding of community behaviours, influencers and how change happens at the community level.
  • Very good understanding of community-based qualitative and quantitative research methods.
  • Deep understanding of WASH issues in rural Pakistan.
  • Ability to use different leadership styles and in leading teams directly and through matrix management.
  • Gender equality and inclusion awareness.
  • High quality written/ verbal communication skills including exceptional report writing skills
  • Relationship-building skills and ability to work with diverse people/teams and collaborate with different stakeholders and groups where required
  • Good understanding of development issues in Pakistan with experience of working with international development organizations


  • Knowledge of local/regional languages
  • Ability to communicate clearly both when speaking and writing in a local language and in English.
  • Self-motivated person able to work without close supervision
  • Knowledge of political structure, culture and policy making processes in Pakistan

WaterAid is fully committed to protecting those with whom it comes into contact. WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority, and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained. 

WaterAid is an equal opportunity, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality.


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