Job Title

RFL Field Officer / RFL Caseworker

Location

Islamabad

Reporting to

Assistant Director-RFL

Department

Restoring Family Links

Grade

16

Organization Vision

Saving lives, uniting people and changing minds for healthy, safe and resilient communities.

Organization Mission

The leading humanitarian organization of Pakistan, committed to prevent and alleviate human sufferings by mobilizing the power of humanity through volunteers.

PRCS Fundamental Principles

Humanity

Impartiality

Neutrality

Independence

Volunteer Service

Unity

Universality

Position Objectives:

Responsible for the individual case collection and processing. Works very closely with the ICRC Protection on the assessment of incoming requests for RFL and ensuring treatment of requests is as per RFL criteria and guidelines. Conduct interviews with beneficiaries and follow up/feedback visits. The RFL Field Officer reports to the Assistant Director of the RFL Department, based in the Pakistan Red Crescent Society (PRCS) National Headquarters in Islamabad.

Duties and Responsibilities

Under the direct supervision of the AD-RFL, the RFL officer carries out the following tasks:

• Coordinate and manage the incoming and outgoing flow of individual cases i.e. Tracing requests, Allegations, Red Cross Messages, Salamat, Unaccompanied/Separated children, Family Reunification, etc and the caseload linked to detention visits in Sindh and Punjab including; organizing individual forms, preparing embassy notifications, transmission of RFL requests, provide working list and feedback to RFL detention team for next visits, consolidating statistics etc.
• Close coordination with the ICRC Islamabad Delegation and, PRCS Branches; ensure robust follow up of individual cases and timely exchange of case updates/progress.
• Contribute to mobilizing RFL response in the wake of any disaster or, emergency including assessing RFL needs, deployment of RFL volunteers in the field and compiling updates and stats on the services delivered
• Contribute to Implementation and monitoring of the program activities as per annual budget and LFM.
• Contribute to establishing and updating RFL guidelines, data processing procedures, RFL forms and templates & ensure RFL staff and volunteers have necessary access to them.
• Contribute to training/coaching and development of the RFL staff and volunteers at National and provincial level. When needed, provide support to PHQ RFL Managers in conducting capacity building activities for staff and volunteers
• Contribute to identifying RFL success stories to promote in accordance with RFL Code of conduct on Data protection & liase with COM unit.
• Identify train and maintain a pool of volunteers to mobilize for RFL activities including collection and follow up of tracing requests, delivery of Red Cross Message etc. in Islamabad and adjacent areas.
• Ensure follow up of people contacting PRCS for RFL services. Schedule appointments with the requesters or attend those visiting PRCS NHQ office to collect appropriate RFL requests as per needs.
• Contribute to internal and external reporting on program activities, progress and monitoring including to monthly narrative and financial reports.
• Contribute to conducting specific RFL needs assessments & activities in close coordination with ICRC and PRC RFL team.
• Whenever needed, provide support to RFL team during detention or field visits.
• Contribute to setting priorities and deadlines, organizing the work, assigning tasks and responsibilities, monitoring results and lessons learnt.
• Ensure hierarchy is duly and timely informed of the key activities, challenges and/or any operational developments.
• Keeping accurate records of activities, particularly the hard and soft files of individual cases. 
• Timely share the RFL cases follow-ups, reports, minutes of meeting with management.

General Duties

• Supports the RFL Department for general administrative tasks, as required.
• Works independently in RFL Unit, acts as support and reference point within the tracing office and shares relevant information with the colleagues.
• Contributes to the smooth running of the Tracing Office and, in turn with the colleagues, interviews persons coming spontaneously or upon request to the office.
• Participates actively in internal meetings
• Answering incoming telephone calls to RFL office
• In case of absence should replace the other RFL Colleagues in his/her daily duties.

Minimum required knowledge & experience:

• Minimum 4 years' work experience preferably in protection related activities in humanitarian sector.
• University’s degree (16 years Education) / equivalent in social sciences (Psychology, Sociology, Anthropology, Social Work, International Relations and Law)
• Excellent computer skills, inclusive of Office Suite tools (excel, words, PowerPoint)
• Good data management skills
• Good analytical skills
• Good communication skills (spoken and written) in English and Urdu. Knowledge of Dari and Pashto an asset
• Capacities of self-training and integration of new tools and methodologies 

Travelling

Flexibility to travel into the fields for conduct of monitoring & other related tasks.

Age Limit

Maximum age limits up to 40 years.