Relevant Experience:

 BA in Social Science

2 years relevent expereince

prefrence shall be given to the local candidates.

Job Description:

• Make calls to beneficiaries, including new beneficiaries and follow-up cases such as due and overdue cases.
• Answer incoming calls and respond to beneficiary inquiries in a timely and polite manner.
• Make outbound calls to follow up with clients, confirm appointments at FCs, or provide updates on services.
• Provide accurate information regarding the BNP project.
• Record and document calls, including beneficiary details, inquiries, complaints, and resolutions in the database.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate department or supervisor.
• Maintain a high level of professionalism and empathy while dealing with all beneficiary interactions.
• Ensure that all communications adhere to organization policies and procedures.
• Collaborate with team members to improve beneficiary facilitation and satisfaction.
• Perform additional administrative tasks as needed.