IT Assistant

Secours Islamique France (SIF)

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Posted date	12th July, 2024	Last date to apply	21st July, 2024
Country	Pakistan	Locations	Quetta
Category	Information and Communications Technology
Type	Contractual	Position	1
Experience	2 years
Status	Closed

Note: This position will be filled on a rolling basis and is contingent upon donor funding. Females, disabled and Local candidates are strongly encouraged to apply. All the positions will be filled on a priority basis and applications will be closed as soon as positions are filled. Every application fitting the job description will be thoroughly evaluated

SIF is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The Hiring is subject to donor funding.

The candidate who tries to influence the recruitment process will be automatically disqualified. SIF reserves the right to check criminal records according to the current law.

The SIF has a zero-tolerance policy towards any type of fraud, corruption, moral harassment, abuse or violence of any kind whatsoever and more generally any violation of legislation, regulations or its code of conduct.

SIF respects the humanitarian principle of "Not harm" and ensures child security as a primary consideration. Hiring is subject to donor funding.

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Introduction:

The IT Assistant will be responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of all IT systems at the Base Office in Balochistan, Quetta. This role is critical for maintaining the efficiency and reliability of the office's IT resources, supporting program activities, and ensuring secure and effective communication.

General Objectives:

Objective 1: Technical Support:

Provide first-level technical support to office staff for hardware, software, and network-related issues.
Troubleshoot and resolve IT problems promptly, escalating complex issues to the IT Manager when necessary.
Assist in setting up and configuring computers, printers, scanners, and other IT equipment.

Objective 2: IT Infrastructure Maintenance:

Ensure the proper functioning of the office's IT infrastructure, including servers, workstations, network devices, and internet connections.
Perform regular maintenance tasks, such as updates, patches, and backups, to ensure system reliability and security.
Monitor network performance and troubleshoot connectivity issues.

Objective 3: Software Management:

Install, configure, and update software applications and operating systems as required.
Manage software licenses and ensure compliance with organizational policies.
Provide training and support to staff on the use of software applications.

Objective 4: Security and Data Protection:

Implement and maintain IT security measures to protect against viruses, malware, and other threats.
Ensure data protection and backup procedures are followed to prevent data loss.
Assist in developing and enforcing IT policies and procedures related to security and data protection.

Objective 5: Documentation and Reporting:

Maintain accurate records of IT equipment, software licenses, and user accounts.
Document technical issues and solutions for future reference.
Prepare and submit regular reports on IT activities and incidents to the IT Manager.

Objective 6: Capacity Building User Training and Support:

Conduct training sessions for staff on IT policies, best practices, and the use of office software and hardware.
Provide ongoing support to staff to enhance their IT skills and knowledge.
Create user guides and manuals for commonly used software and hardware.

Objective 7: Procurement and Inventory Management:

Assist in the procurement of IT equipment and supplies, ensuring compliance with organizational procurement policies.
Maintain an inventory of IT assets and ensure proper documentation and tracking of equipment.

Objective 8: Communication and Coordination:

Liaise with the IT Manager in Islamabad to ensure alignment with organizational IT strategies and standards.
Coordinate with external service providers for maintenance and repair services.
Participate in regular team meetings to provide updates on IT activities and discuss any issues or challenges.

Position Type/Working Hours:

This is a full-time position with 40 working hours per week. Occasional evening and weekend work may be required as job duties demand.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Requirements and Competencies

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are an advantage.

Experience

Minimum of 2 years of experience in IT support or a related role.
Experience working in an NGO or humanitarian context is preferred.
Proven experience in troubleshooting and resolving hardware, software, and network issues.

Languages

Knowledge and Skills

Competencies

Fluency in English, both written and spoken.
Proficiency in local languages (e.g., Urdu, Pashto, Brahui, Balochi) is highly desirable.

Strong knowledge of computer hardware, software, and network systems.
Proficiency in using and troubleshooting Microsoft Office Suite (Word, Excel, PowerPoint) and other common office software.
Knowledge of IT security principles and practices.
Excellent problem-solving and analytical skills.
Strong organizational and time management skills.
Ability to communicate technical information to non-technical users clearly and effectively.

Technical Proficiency: Demonstrated ability to manage and support IT infrastructure and systems.
Communication: Strong verbal and written communication skills, with the ability to engage and support staff effectively.
Problem Solving: Effective problem-solving skills with a proactive approach to addressing technical issues.
Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
Adaptability: Ability to work under pressure and adapt to changing circumstances in a dynamic work environment.
Teamwork: Ability to work effectively as part of a team and collaborate with colleagues.
Customer Service: Commitment to providing high-quality support and assistance to staff.