Job Title: Assistant Operations Manager – Pakistan

Location: Remote – Pakistan
Reports To: Operations Manager – Pakistan

Role Summary

The Assistant Operations Manager supports the Operations Manager in day-to-day operational activities, coordination, and reporting. The role ensures smooth execution of processes, timely service delivery, and effective communication between Pakistan-based teams and Australian stakeholders.

Key Responsibilities

• Support daily operations and ensure tasks are completed on time

• Coordinate with teams to maintain workflow and service delivery standards

• Track and report operational performance, KPIs, and SLAs

• Assist in scheduling and workforce planning (including Australia time zones)

• Identify process gaps and support improvement initiatives

• Maintain documentation, SOPs, and operational records

• Ensure compliance with company policies and data confidentiality

• Act as a point of contact for issue tracking and resolution

Requirements

• Bachelor’s degree in Business, Operations, or related field

• 3–6 years of operations or coordination experience

• Experience working with remote or international teams preferred

• Strong organizational and multitasking skills

• Good communication and reporting skills

• Proficiency in MS Office / Google Workspace

KPIs

• Task completion and turnaround time

• SLA adherence and accuracy

• Reporting timeliness and quality

• Process improvement support

• Team coordination effectiveness