Background: Aga Khan Health Service, Pakistan (AKHS, P) runs one of the largest not-for-profit private healthcare systems in the country, with a focus on the regions of Gilgit-Baltistan, Khyber-Pakhtunkhwa, Punjab, and Sindh. Its core focus includes initiatives for hard-to-reach populations through services like outreach clinics, training of community midwives to provide low-cost health services in remote areas, screening for non-communicable diseases, and digital health solutions.

Job Summary: The Aya is responsible for providing basic patient care support, maintaining cleanliness and hygiene of wards and patient areas, assisting nursing staff in day-to-day ward operations, and supporting infection prevention measures. The role ensures comfort, safety, and dignity of patients in the hospital.

Aga Khan Health Service, Pakistan, is looking for a competent Aya based at RHC Shagram, Upper-Chitral in Chitral Region. 

Key Responsibilities:

A. Patient Care Support

• Assist patients with basic needs such as feeding, bathing, dressing, and mobility under supervision.
• Support patients in using beds, wheelchairs, or stretchers safely.
• Attend to patient comfort by providing water, cleaning linen, and keeping bedside environment neat.
• Maintain respectful behavior and ensure patient privacy and dignity.

B. Ward Cleanliness and Hygiene

• Clean patient beds, bedside tables, and surrounding areas regularly.
• Sweep and mop floors and ensure tidy ward environment.
• Clean and disinfect ward washrooms and handwashing areas.
• Replace bed linens and towels as required.

C. Infection Prevention and Control (IPC)

• Follow IPC protocols at all times while handling patients or ward items.
• Assist in segregation and disposal of biomedical waste according to hospital SOPs.
• Use PPE (gloves, apron, mask) as required.
• Clean and disinfect surfaces and patient contact areas regularly.

D. Support to Nursing and Medical Staff

• Assist nursing staff in patient admission and discharge processes.
• Transport patients to OT, radiology, laboratory, or other departments when needed.
• Assist in arranging beds, linen, and basic supplies for new admissions.
• Support nurses during rounds and other ward activities as instructed.

E. Documentation and Reporting Support

• Maintain basic records of ward linen, patient supplies, and cleaning activities if assigned.
• Report damaged equipment, shortages, or safety hazards to ward in-charge.
• Assist in maintaining attendance and duty registers if required.
• Perform any other duties assigned by ward in-charge or facility management.

Qualifications & Experience:

• Ability to communicate in Urdu preferred.
• Minimum 1–2 years’ experience, experience in hospital ward or healthcare setting preferred.
• Experience in hospital ward services is an advantage.
• Basic training in patient handling and hygiene preferred
• Maintain confidentiality of patient information.
• Show courtesy, patience, and professionalism when interacting with patients and families.
• Results-driven, ethical and adaptable professional with a strong service and stakeholder focus.
• Strong integrity with the sensitivity to manage confidential information.
• Demonstrates superior organizational skills and the agility to multitask and assume changing strategic responsibilities in a dynamic environment.
• Possesses strong integrity, intellectual humility and demonstrable expertise in navigating ambiguity and constant change.
• Shows resilience, flexibility and perseverance, especially during challenging periods.
• Culturally sensitive, inclusive and respectful of diverse populations, reflecting the global values of the AKDN.
• A deep passion and commitment to AKDN’s purpose, values and ethical framework. Flexibility to work as required to meet AKHS mandates 

AKHS is committed to reducing our impact on climate and the environment and have set ourselves the goal of striving for net-zero carbon operations by 2030. All staff is expected to take part in making this a reality. The  Aya accompanied with her Line Manager is expected to identify and understand which aspects of her work have most impact on the environment, and define tasks, work, and personal goals within her work plan to reduce these impacts and bring AKHS closer to net zero.

Interested candidates meeting the criteria can apply latest by April 26, 2026