Essential Responsibilities

• Oversee the day-to-day operations of the PPM Hub, ensuring that its primary function real-time TB case notification and direct data entry into DHIS2 is executed efficiently.
• Ensure accurate, timely, and complete entry of TB case data into DHIS2 from the Hub interface and monitor quality of cases flow and notifications.
• Coordinate closely with the DHIS2 Implementation Advisor to align case notification workflows and maintain consistency between the CRM system and DHIS2.
• Collaborate with the PPM Hub technical team to ensure that the CRM system continues to support real-time notification, follow-up, and is technically ready for integration with DHIS2.
• Work closely with the Data Management Unit (DMU) and MIS teams to support seamless data flow, real-time alerts, and system interoperability.
• Supervise Hub staff provide technical support where needed, ensuring they follow protocols for data capture, follow-up classification, and patient coordination.
• Maintain and update the PPM Hub performance dashboard, including daily summaries of patient notifications, successful calls, unreachable cases, refusals, lost-to-follow-up, and other KPIs.
• Share weekly updates with the DHIS2 Implementation Advisor and Data Manager on operational status, data trends, and CRM-DHIS2 integration progress.
• Coordinate with Sub-Recipients (SRs) and field teams for in-person follow-up of patients not reachable via the Hub or at risk of loss to follow-up.
• Document system issues, escalate unresolved technical challenges, and coordinate with technical teams for resolution.
• Perform any other tasks assigned by the DHIS2 Implementation Advisor and data manager.