WE ARE HIRING

Position: Admin Associate
Location: DHA 6 - Lahore
Employment Type: Full-Time

About Evaluate Health

Evaluate Health is an Australian medicolegal services provider delivering high-quality healthcare coordination and administrative support. We work closely with doctors, clinics, lawyers, and insurers to ensure accurate documentation, efficient scheduling, and timely delivery of medicolegal reports.

Operations Assistant

Role Purpose

To assist the Operations Manager in monitoring daily operations, coordinating across teams, tracking doctor appointments, following up on outstanding tasks and preparing operational reports. The role supports operational continuity, accurate record-keeping and timely issue escalation.

Key Responsibilities

- **Operations Monitoring:** Track daily activities, outstanding tasks, deadlines and operational issues across relevant teams.
- **Appointments & Doctor Utilisation:** Monitor doctor schedules, bookings, attended appointments, DNA cases, cancellations and available appointment slots using Google Sheets, calendars and authorised MEDirect portals.
- **Referral Support:** Track private, OPSA and other referral opportunities, identify unutilised appointment capacity and follow up on agreed actions to improve referral conversion.
- **Staff Coordination:** Follow up with staff and team leaders on pending tasks, workload, productivity and overdue deliverables.
- **Reporting:** Prepare daily operational updates covering appointment utilisation, pending tasks, referral opportunities and unresolved issues.
- **Cross-Team Coordination:** Support communication between Australian, Pakistani and Philippine teams and maintain accurate handover records.
- **Issue Escalation:** Identify workflow gaps and scheduling discrepancies, resolve routine matters within delegated authority and escalate significant issues to the Operations Manager.

Requirements
- Bachelor's degree in Business Administration, Management or a related field preferred.
- Approximately 1–2 years of relevant experience preferred; capable fresh graduates may be considered.
- Good Excel/Google Sheets and Google Calendar skills.
- Strong English communication, organisation, attention to detail and follow-up skills.
- Ability to prepare accurate reports, manage multiple priorities and handle confidential information responsibly.
- Healthcare administration, clinic scheduling or Australian business experience is an advantage.

Key Performance Indicators
- Accuracy and timely submission of operational reports.
- Accurate appointment and doctor-capacity tracking.
- Timely follow-up of assigned tasks and deadlines.
- Prompt identification and escalation of operational issues.
- Accurate tracking of private, OPSA and other referral opportunities.
- Effective cross-team communication and handovers.
- Compliance with confidentiality and internal procedures.

Reporting & Authority
The Operations Assistant reports to the Operations Manager and supports the execution of established operational procedures. The role does not independently make strategic decisions, impose disciplinary action, approve staffing changes or make major commercial decisions.

**Overall objective:** To improve operational visibility, appointment utilisation, task completion and coordination while supporting the Operations Manager in maintaining efficient daily operations.


Note: This is an on-site role located in DHA Phase 6, from 7am to 3pm, Monday to Friday.