Position: HR Officer

Department: Human Resources
Location: Head Office / Islamabad

Job Purpose

The HR Officer will support the effective delivery of day-to-day human resource operations, ensuring smooth implementation of HR policies, timely employee services, accurate HR records, and effective coordination with regional offices and internal departments. The role requires a proactive HR professional with strong communication, organizational, analytical, and problem-solving skills.

Key Responsibilities

1. Recruitment & Selection

• Coordinate end-to-end recruitment activities, including job postings, CV screening, shortlisting, interview scheduling, assessments, reference checks, and selection documentation.

• Coordinate with hiring managers and regional teams to ensure timely recruitment against approved positions.

• Prepare and process employment offers, contracts, and related onboarding documentation.

• Maintain an updated recruitment tracker and recruitment pipeline.

2. Employee Lifecycle Management

• Facilitate employee onboarding, orientation, probation confirmation, transfers, promotions, and other employee movements.

• Maintain accurate and up-to-date employee records and personnel files.

• Coordinate employee separation formalities, clearance, exit documentation, and related HR processes.

3. Attendance, Leave & HRMS

• Monitor attendance and leave records and coordinate with regional offices to resolve discrepancies.

• Ensure timely processing and accurate recording of employee leave.

• Maintain and update employee information in the HRMS and other HR databases.

• Support improvements and effective utilization of HR systems and digital HR processes.

4. Payroll & Benefits Support

• Coordinate monthly payroll inputs, including attendance, new joiners, separations, salary adjustments, deductions, allowances, and other relevant changes.

• Support administration of employee benefits, including health insurance and other applicable benefits.

• Coordinate with Finance to ensure timely resolution of payroll-related matters.

• Assist with EOBI and other statutory employee-related requirements.

5. Performance Management

• Coordinate probationary and annual performance appraisal processes.

• Maintain performance management records and follow up on pending evaluations.

• Support managers in implementing performance improvement plans (PIPs), where required.

• Assist in ensuring that performance-related documentation is properly maintained.

6. Employee Relations & HR Support

• Respond to employee HR queries and provide guidance in accordance with organizational policies and procedures.

• Support the HR team in addressing employee relations matters in a professional and confidential manner.

• Maintain confidentiality of employee information and sensitive HR matters.

• Promote a positive, professional, and respectful workplace environment.

7. HR Reporting & Data Management

• Prepare regular HR reports relating to headcount, recruitment, turnover, attendance, leave, benefits, and other HR indicators.

• Maintain accurate HR databases and trackers.

• Support HR audits by ensuring that employee documentation and records are complete and properly maintained.

• Provide accurate HR data and analysis to support management decision-making.

8. Policy & Compliance

• Ensure HR processes are implemented in accordance with approved organizational policies and procedures.

• Support periodic review and improvement of HR policies, SOPs, and workflows.

• Assist in ensuring compliance with applicable labor laws and statutory requirements.

9. Regional HR Coordination

• Serve as an HR focal point for assigned regional offices.

• Coordinate with Regional Program Managers and administrative teams on employee-related matters.

• Conduct periodic follow-ups regarding HR compliance, documentation, attendance, leave, and other HR requirements.

• Support HR initiatives and organizational changes across regional offices.

Key Competencies

• Strong knowledge of HR operations and generalist functions

• Excellent written and verbal communication skills

• Strong interpersonal and coordination skills

• Good understanding of recruitment and selection practices

• Ability to manage confidential and sensitive information

• Strong attention to detail and documentation skills

• Good analytical and reporting abilities

• Proficiency in MS Office, particularly Excel

• Ability to manage multiple priorities and meet deadlines

• Problem-solving and decision-making skills

• Professional, proactive, and service-oriented approach

Qualifications & Experience

• Bachelor's or Master's degree in Human Resources, Business Administration, Management, or a related field.

• 3–5 years of relevant HR experience, preferably in an NGO, development organization, or multi-location environment.

• Practical experience in HR operations, recruitment, payroll coordination, employee relations, and HR reporting will be preferred.

Key Performance Areas

• Timely and accurate HR operations

• Recruitment turnaround and quality of hiring

• Accuracy of employee records and HR data

• Timely payroll and benefits coordination

• Effective attendance and leave management

• Completion of performance management activities

• HR policy and process compliance

• Quality and timeliness of HR reporting

• Effective support to regional offices and employees