Help Line Nurses

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JOB RESPONSIBILITIES

Checking the daily patients’ appointments online or as referred by BHC Nurse
Scheduling and Rescheduling appointments as per schedule and patient request
Facilitating patients with payment processes online.
Referring patients from GBC to a nearest facility for consultation through tele medicine as required
Maintaining patient logs
Calling patients for feedback and maintaining feedback logs
Providing patients with referral linkages and answering queries
For mental health: Should be able to maintain record of screening and referral to nearest Family Health Nurse, and Psychologist
Do and maintain log of call out messages
Receive and maintain log of call in messages
Maintaining log of general complains
Basic knowledge of lab services in GBC if there is a need
Basic knowledge of screening for anxiety/depression?
Providing information about outreach clinics depending on location

Qualification	Preferred BScN, Post RN, relevant experience in Mental Health, tele medicine is preferred
Language	Urdu, English, Local Languages of GBC such as Burushaskhi , Shina or Khowar
Skills Required	Good written , verbal and therapeutic communication skills, grasp on mobile based applications, Should know how to use Microsoft office including Teams.
Skills Required	Coordination with patients and doctors for scheduling and rescheduling appointments. Follow up with patients on appointments and solving queries related to doctor appointments. Forming a follow up loop with patients for referral and feedback of services.
Prior work experience	Minimum of two years’ experience in any outpatient setting including tele communication.
Working Hours	Full time, Monday- Saturday. 2 Helpline Nurses 8-5PM, 12-9PM x 2 Shifts
	Males and Females are both encouraged to apply
Placement	Central- Karachi Placement