Primary Duties:

• Prepare and submit billing data and medical claims to insurance companies
• Check eligibility and benefits verification for counseling and acupuncture services
• Assist with overseeing patient accounts on a timely basis
• Answer billing related questions from patients, providers and insurance companies.
• Proactively determine solutions for handling unique billing situations
• Ensure the patient’s medical information is accurate and up to date
• Excellent written and verbal communication skills
• Follow up on missed payments and resolve financial discrepancies
• Examine patient bills for accuracy and gather missing information
• Investigate and appeal denied claims
• Assist the Medical Billing Manager with a variety of other daily tasks
• Assist with intake calls and as needed

Qualifications:

The candidate will have an associate or master degree, and a minimum of two years experience in health care, claims resolution and customer service. 

Candidates must have the following:

• Quality customer service skills and a high level of professionalism on the phone
• Proficient on Microsoft Excel and all Microsoft Office tools
• Solid understanding of commercial insurance and electronic medical records
• High values and ethics with regards to confidentiality and HIPAA laws
• Experience with CPT and ICD-10 codes, authorizations, claims processing and payroll reporting