EXPERIENCE

• Service Level: Ensures service delivery and incident resolutions are met. Monitors breaching SLA’s and informs line manager. Reviews escalated and assigned cases with the IT Operations Team to ensure case progression and a resolution is obtained. Design, and implement and coordinate systems, policies and procedures
• Knowledge of Cisco and HP networking
• Willingness to develop team members and self
• To represent the IT department in management meetings and deputize for the IT Director in his/her absence
• Work on tickets resolution
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Ensure security of data, network access and backup systems
• Manage information technology and computer systems

EDUCATION

Bachelor’s Degree in Computer Science

3 years’ experience

SKILLS

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Excellent attention to detail
• Superb communication skills with the ability to build relationships with both internal and external stakeholders
• Ability to manage personnel
• IT proficient
• Knowledge of MS SQL 2008/2012
• Knowledge about Active Directory, Microsoft Azure and Microsoft 365
• Able to work on your own initiative
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology