There are total of 2 positions in Gilgit & Peshwar 

Job Summary

The Trainer Travel & Tourism Management is responsible for delivering competency-based training on tourism operations, travel agency procedures, customer service, destination knowledge, tour planning, and hospitality standards. The trainer ensures trainees gain the skills required to work in travel agencies, tour companies, hotels, and related tourism services. The role includes lesson planning, industry-aligned training delivery, assessments, and maintaining complete documentation as per Donor’s guidelines.

Duties and Responsibilities

• Conduct theoretical and practical sessions following the approved curriculum.
• Train trainees on travel agency operations, reservation systems (manual or basic digital), ticketing basics, and itinerary planning.
• Teach tourism concepts including destination features, cultural tourism, eco-tourism, and customer handling.
• Demonstrate key skills such as tour guiding, itinerary development, complaint handling, and guest interaction.

• Prepare session plans, weekly and monthly lesson schedules.
• Develop training materials, case studies, role-plays, maps, destination presentations, and SOPs.
• Organize required training resources such as brochures, manuals, and travel forms for practical activities.

• Conduct trainee assessments (Pre & monthly) in line with organization’s procedures.
• Maintain competency checklists, trainee portfolios, and performance records.
• Provide feedback and support to trainees needing additional guidance.

• Maintain a professional classroom environment with updated travel and tourism resources.
• Ensure availability of maps, charts, destination guides, and multimedia tools for practical learning.
• Conduct simulations of real tourism operations such as tour briefings, customer inquiries, and booking processes.

• Maintain trainee attendance, training logs, lesson plans, and evaluation sheets.
• Prepare monthly training reports and documentation required by management.
• Facilitate monitoring, audits, and evaluation visits by relevant bodies.

• Coordinate exposure visits to hotels, travel agencies, tourism sites, and local destinations.
• Invite guest speakers from the tourism and hospitality industry.
• Guide trainees on job opportunities and entrepreneurial prospects in travel and tourism.
• Any other task assigned by management.

3. Qualification Requirements

• Minimum Masters/BS honors in Tourism and Hospitality Management.
• At least one year of relevant industry experience in travel, tourism operations, or hospitality.
• Prior training experience (preferred).
• Strong communication skills in English and Urdu.

4. Technical Competencies

• Knowledge of travel agency operations, booking procedures, and basic reservation systems.
• Understanding tourism products, destination characteristics, tour design, and guest handling.
• Familiarity with customer service standards and hospitality protocols.
• Ability to deliver practical simulations and real-world tourism scenarios.

5. Soft Skills & Behavioral Competencies

• Strong presentation, communication, and mentoring skills.
• Interpersonal, problem-solving, and time-management abilities.
• Professionalism, teamwork, and a customer-oriented attitude.

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